Optional PC and Laptop Carepack Information

For complete peace of mind, our 2 year care pack includes free collection and return to any UK address as well as all parts and labour on warranty repairs.

Period of cover:

2 Years

Includes:

Collection cost, return cost and all parts and labour.

Availability:

Only available to Novatech branded laptops.

What is included:

The 2 Year Care Pack covers the laptop for any hardware fault that may develop during the full 2 year cover period of the plan. This service spans the full 2 year period of cover, and does not terminate on the making of a claim. Included in the service, is free collection and re-delivery upon completion of corrective work on the system, (please retain origial packaging). The 2 Year Care Pack applies to Novatech brand PCs and laptops only. The 2 Year Care Pack is an optional purchase, to compliment a Novatech brand PC or laptop. There is no obligation to buy. The 2 Year Care Pack can be purchased in conjunction with a Novatech brand PC or laptop anywhere within a 30 day period of the initial purchase date, however the warranty will expire two years from the initial laptop purchase date. The Care pack does not have to be purchased at the same time as the goods.

General notes:

The 2 Year Care Pack is a service provided by Novatech Ltd. This Service Agreement is underwritten by Novatech Ltd. Financial protection is not available in the unlikely event of the provider ceasing trade. The "2 Year Care Pack" provides services in addition to your Statutory Consumer Rights. Your statutory rights provide you with entitlement to a remedy for defective products, and states that goods must be fit for purpose and as described. Remedy for products with faults inherent at time of purchase can be claimed for up to six years from the original purchase date. After the first six months from purchase, the burden of proof (of inherent fault) is upon the customer. To this effect, Novatech advise that faults should be reported at the earliest available opportunity in order for us to be able to serve you, the customer, more effectively. The 2 Year Care Pack is NOT an insurance policy. Physical damage is not covered by the Care Pack. It is possible that any existing household insurance policy may duplicate some of the benefits offered by the Care Pack, and therefore it is advisable that these be checked prior to purchase. Consumables such as batteries are not covered by the Care Pack.

Cancellation:

2 Year Care Pack customers may cancel their Care Pack Service agreement within 45 days of purchase. Pro rata refunds are available should you wish to terminate the policy after the 45 day period has passed. Should you decide that you do not wish to benefit from the services provided by the Care Pack, please call 02392 322500, and one of our Customer Services team will action the Care Pack cancellation and refund. Cancellation cannot be actioned once a claim has been made.