Home Direct 2 Desk Direct 2 Desk: How we've partnered with the UK’s largest digital bank

Direct 2 Desk: How we've partnered with the UK’s largest digital bank

During an important visit to our headquarters by a highly regarded company, one of the customers remarked, 'I didn't know you did that,' a phrase that we often hear alot...

Monzo, UK’s largest digital bank

Those same customers were amazed when looking around our head office just outside of Portsmouth, when they saw the extent of our in-house capabilities and some of the large scale projects we have worked on in the past.

Retail is just the tip of the iceberg when it comes to Novatech’s projects and capacities, but due to non-disclosure agreements, confidentiality clauses, and specialist proprietary hardware, in some cases it's particularly hard to vaunt.

Direct 2 Desk

Direct 2 Desk is our comprehensive, fully automated, sustainable service delivering seamless Remote Starter-Mover-Leaver (SML) IT Logistics.

Perfect for enterprise organisations looking for a flawless SML process, our Direct 2 Desk services are proven to reduce operational costs and the complexity of managing remote device logistics.

Managed via our configurable, dedicated self-serve portals and completely tailorable, it provides a fully automated collection process for leavers, plus device reset and refresh with rapid redeployment for new starters.

It's efficient, cost-effective, reliable, and scalable. But most importantly, it's Zero Touch.

The true proof is in our client success stories, though, which is where Monzo comes in.

Novatech & Monzo

One case study we feel champions our Direct 2 Desk service well is our partnership with Monzo.

Monzo is the UK’s largest digital bank, set up to be completely self-reliant and to operate without branches. They have flourished over four years to 3.2 million current users, with 29,000 new accounts opened every week.

1 in every 100 Faster Payments are now processed through Monzo, and this huge growth has required them to update and expand their IT operations far beyond what they had originally anticipated, including the requirements for supplying the correct technology to their staff. 

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It quickly became apparent that this rapid growth produced a need to find a trusted hardware supplier, rather than buying from a multitude of larger vendors. On top of that, there was a demand for a streamlined method of procurement, the answer to which was a custom API which was developed completely 'in-house' by Novatech's developers. 

Novatech API

Our API allows Monzo to give their staff a self-service portal, enabling new employees to order from a set range of products. This has helped achieve a real level of traceability for Monzo, making it simpler to manage assets and centralising where their products are. Each Monzo product serial number was also tied to an individual, rather than being dispersed across a wider network that would have led to harder management.

The two parties found this to be an ideal method for building their relationship as a buyer and vendor; whenever Monzo require something from Novatech, they get a response within minutes. What's more, Novatech’s technical resources, ordering processes, lead account manager, and backend system assistance were all readily available to them. This has drastically changed Monzo’s hardware purchasing process, meaning that they can now efficiently order any product at any time from Novatech through the Slack channel or the API.

Relationship Building

Monzo's Technical Operations Specialist spurred the relationship between Monzo and Novatech.

"At Monzo, we’re ambitious to build a better bank that makes money work for everyone. It’s not just our incredible staff and customers that are helping us to achieve that dream, but our suppliers too.

We’ve been left stunned by the work that Novatech have done to help us on this journey so far.

Novatech has become pivotal in supporting our IT growth, offering facilities, services and a level of support unparalleled and unrivaled in the industry. From deep API integration to bespoke services that are helping us achieve our rapid growth, Novatech has always been on hand to support us in any way they can."

Even when dealing with colossal companies such as Monzo, Novatech strive with every one of their clients, no matter their size, to operate as a personal and reliable technology partner, offering unmatched hardware, advice, and support. 

Here's Novatech's Head of Business Sales to talk about the work that Novatech and Monzo have been developing together.

Mark Tomlinson, Head of Managed Accounts at Novatech commented “Over the past year we have developed a great working relationship with the team from Monzo. It's been wonderful to have been involved in something so innovative and exciting, and to be a part of their continued growth.” 

To learn more, visit our site, or fill out the form below to get in touch with one of our friendly experts today.

Posted in Direct 2 Desk

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Published on 29 Mar 2019

Last updated on 28 Apr 2022

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