Official technology partner for the UK’s largest digital bank, Monzo

During an important visit to our headquarters by a highly regarded company, one of the customers remarked a phrase that we often hear alot...

‘I didn’t know you did that'

The same customers were amazed when looking around our head office just outside of Portsmouth, when they realised what in-house capabilities we have and some of the large scale projects we have worked on in the past.

Retail is just the tip of the iceberg when it comes to Novatech’s projects and capacities, making up only 50% of what we do. For nearly a decade, we’ve been working hard to diversify our services.

In some cases it's particularly hard to vaunt our diversification due to non-disclosure agreements, confidentiality clauses and proprietary hardware. 

Our Services

Here at Novatech we are no longer just 'builders' or 'suppliers' of PCs and workstations, we are trusted technology partners. We offer consultation advice, complete project management, plus support. Here at Novatech have three key areas of business which are aerospace & defense, education and SME (Small, Medium Enterprises) . Within these three areas, we also have core competencies within those three areas which focus on machine deep learning, rack integration services, GPU workstations and value-adding reselling.

So, we’ve decided to take you 'behind the scenes' to show you what our dedicated specialist teams get up to. 

Novatech and Monzo 

One case study we feel demonstrates our services well is our recent partnership with Monzo.

Monzo is the UK’s largest digital bank, set up as a self-reliant digital bank that operates without branches, they have flourished over four years to 3.2 million current users - with 29,000 new accounts a week.

1 in every 100 faster payments are now processed through Monzo, and this huge growth has required them to update and expand their IT operations far beyond what they had originally anticipated, including the requirements for supplying the correct technology to their staff. 

It quickly became apparent that this rapid growth produced a need to find a trusted hardware supplier, rather than buying from a multitude of larger vendors. On top of that, there was a demand for a streamlined method of procurement, the answer to which was a custom API (application programming interface) which was developed completely 'in-house' by Novatech's developers. 

Novatech API

Our API allows Monzo to give their staff a self-service portal, enabling new employees to order from a set range of products. This has helped achieve a real level of traceability for Monzo, making it simpler to manage assets and centralising where their products are. Each Monzo product serial number was also tied to an individual, rather than being dispersed across a wider network that would lead to harder management.

The two parties found this to be an ideal method for building their relationship as a buyer and vendor; whenever Monzo required something from Novatech, they get a response within minutes. What's more, Novatech’s technical resources, ordering processes, lead account manager, and backend system assistance were all readily available to Monzo. This has drastically changed Monzo’s hardware purchasing process, meaning that they can now efficiently order any product at any time from Novatech through the Slack channel or the API.

Relationship Building

Monzo's Technical Operations Specialist commenced on the relationship between Monzo and Novatech.

"At Monzo, we’re ambitious to build a better bank that makes money work for everyone. It’s not just our incredible staff and customers that are helping us to achieve that dream, but our suppliers too.

We’ve been left stunned by the work that Novatech have done to help us on this journey so far.

Novatech has become pivotal in supporting our IT growth, offering facilities, services and a level of support unparalleled and unrivaled in the industry. From deep API integration to bespoke services that are helping us achieve our rapid growth, Novatech has always been on hand to support us in any way they can."

Even when dealing with colossal companies such as Monzo, Novatech strive with every one of their clients, no matter their size, to operate as a personal and reliable technology partner, offering unmatched hardware, advice, and support. 

Here's Novatech's Head of Business Sales to talk about the work that Novatech and Monzo have been developing together.

Mark Tomlinson, Head of Managed Accounts at Novatech commented “Over the past year we have developed  a great working relationship with the team from Monzo, it's been wonderful to have been involved in something so innovative and exciting to be a part of their continued growth” 

To find out more, please contact one of our Novatech experts