Home Business Remote IT frustrations - the top things IT teams are struggling with right now 

Remote IT frustrations - the top things IT teams are struggling with right now 

Many businesses felt their IT resources were stretched before the pandemic. Now, hybrid working is causing a lot of headaches for IT teams. Managing a remote estate brings with it a lot of repetitive, time-consuming tasks that prevent them from doing more important, more interesting work.

Let's take a look at the trials and tribulations being faced by IT teams across the world in this "new normal," as we outline a couple of the major frustrations being faced, and how they could potentially be overcome.

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Onboarding, offboarding, and failed equipment

A good onboarding process can increase employee retention by 82%. But only one in ten new starters think their employer started them off on the right foot. While not all of the onboarding process is down to the IT team, ensuring staff have the right equipment, software and access on their first day makes the right impression.

Onboarding remotely is even more awkward for IT teams. They need to ensure the right equipment is sent out on time, and troubleshoot any first-day problems from afar. The only way you can really control the onboarding experience remotely is to have a clear workflow and stick to it. But now, part of that workflow includes menial tasks like boxing up and shipping equipment. Multiply the fifteen minutes it takes to do this by each new starter, and you lose hours of IT support time.

There are also issues when it comes to offboarding, as any departing member of staff will need to return their equipment so it can be cleaned and redeployed or reconfigured. While outbound employees would previously drop off their laptop as they left, IT teams now have to arrange to collect that equipment. Then, they need to establish which machines might need to be recycled or donated, and which can be kept and prepared for a new owner.

Businesses see an equipment failure rate of around 1%. Fixing or replacing machines takes much longer when a member of staff can't just take a new one from the IT team's pile.

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Communication breakdown

With so many people working remotely, communication between employees and the IT team becomes a major issue. Indeed, many newer employees won't even recognise the IT team. This leads to obvious problems when it comes to communicating with colleagues and feeling like a cohesive team.

Potential communications breakdown is a particular problem when it comes to security, of course. In an office setting, all computers are hooked up to an internal network directly and are only connected to the internet where necessary. With a remote or hybrid setup, however, you leave yourself so much more exposed.

The most significant issue is people bringing laptops they've been using at home into the office and plugging them directly into the internal network. If they accidentally end up bypassing the security protocols with their device that's been connected to the internet for weeks or months and has some of their personal information on it too, it's a recipe for disaster.

Automation is the answer

All of this adds up to a lot of time-consuming, fiddly, low-level work and it leaves IT teams running around in circles doing menial jobs. This prevents them from actually acting as a strategic partner for the business. There comes a point where throwing bodies at a problem isn't going to help anymore. It's not efficient and it's certainly not cost-effective.

Reliably automating or outsourcing this process will allow IT teams to onboard new members and lay down a reliable line of communication with very little effort and manpower. Most importantly, it would be a standardised process with few pain points.

The fact is, post-pandemic, IT teams are being stretched beyond breaking point and something needs to be done if they are going to become the forward-thinking business partners we all need right now.

Does your IT team need extra support? Talk to us.

Posted in Business

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Published on 25 Nov 2021

Last updated on 25 Nov 2021

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