What is the JML process and how can we improve it?

Managing joiners and leavers is an essential function for every business. A complicated process will waste time and resource, place strain on HR departments, and make a bad impression on employees.

Every time someone leaves and is replaced, it costs an average of 16-20% of their annual salary. 31% of employees are also more likely to leave within three years if their onboarding process is unsatisfactory, leading the cycle to repeat itself.  

Streamlining this process will prevent sunken costs and save HR departments the hassle usually associated with new starters and leavers.

What is the JML process?

JML stands for joiners, movers and leavers. This refers to employees who join a business, move to another area through promotion or change of department, and eventually leave.

The JML process refers to how this movement of staff is managed. For the most part, this process is undertaken by HR and IT departments, who manage staff and their hardware respectively. It can be broken down into its three core stages:


Joiners

Ideally, new starters should be able to begin working without delays. With 44% of UK now working hybrid or entirely remotely, this means they should be provided with a device which is ready to go from its first start up, with minimal instruction needed from the IT department.


Movers

Every part of the business needs to know when an internal role change takes place, from HR to IT. Hardware requirements may change, as well as access software requirements and access protocols, leading to the re-allocation of devices.


Leavers

Organising leavers is arguably the most difficult part of this process. Most importantly, former employees must no longer have access to internal systems- getting this part of the process wrong can leave your company open to security threats and business fines. Hardware must also be retrieved from leavers to save money and promote sustainability. These steps can be particularly difficult with remote workers, which makes collection a vital part of the JML process.


How to streamline your JML process

The rise of remote work poses unique challenges for the JML process. However, these issues can be tackled with the automation of processes, which ensures they run smoothly.

Automation in JML is most effective when using bespoke portals and API integration. These allow every element of the process to be undertaken and managed remotely.

The management, resetting, and redeployment of hardware also needs to be considered, although this is an inherently manual process which becomes more complicated at scale.

Automation in this regard lies in the use of an IT partner. You’ll want to choose one with experience managing JML processes, which knows how to minimise the process’ impact on your workflow.

Our cost-effective, sustainable and zero-touch services were built with your business in mind. We manage your JML process in four simple steps:

1.     Employees order equipment of their choosing through a bespoke self-service portal

2.    We configure devices and send them directly to home users, ready to go out of the box

3.    We collect any unneeded devices directly from leavers

4.    We refurbish, repair and reconfigure hardware where necessary, so it’s ready to be sent to your next new starter


We’ve worked alongside several growing businesses to take the burden of the JML process off their HR and IT teams. This has proven vital for many of our partners, such as Monzo.


Find out more about how we could help your business here.

Previous
Previous

How to solve the biggest challenges facing your business today

Next
Next

How to contribute to the Circular Economy with Sustainable Asset Management