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case study

Aerotron.

Overview

The Gatwick-based company pride themselves on 'Total Aircraft Support' for both the fixed and rotary wing markets, and for commercial and military operations. As you would imagine, the management and distribution of aircraft spares not only requires a particular expertise, but also a true international capability, and they have won the Queen's Award for International Trade twice - in 2006 and 2011.

Sector

What we did

Challenge

Alongside manufacturers like Boeing, Airbus, Fokker Sikorsky and Westland, Aerotron’s global client base includes major airlines, air forces and Maintenance Repair and Overhaul companies. Their services include short-notice exchanges, loans, leases, stock control and repair management. Recently they’ve also started to provide pooling and flying hour agreements, all of which they back up with a quality product and a level of customer service that is second to none.

When Aerotron first came to Novatech they were looking for high specification PCs and servers that would not only be reliable but also be capable of handling Aerotron’s complex requirements and unique software.

Solution

Novatech provided bespoke servers capable of handling the immense amount of data needed as well as Intel software, high-end scanners and Novatech branded PCs. Aerotron were so impressed with Novatech’s service and the efficiency of the hardware supplied that they now rely on Novatech for all of their IT needs.

Result

“Novatech have always been remarkably reliable and their products are always robust and suited to the job. They’ve never let us down and we’ve felt fully supported by the customer service, especially our Account Manager who can always be trusted to give honest and useful advice. Their professionalism has never failed to leave an impression and I’d be happy to recommend them to anyone looking for impressive customer service and reliable products.”

"They’ve never let us down and we’ve felt fully supported by the customer service."