We know that there's no such thing as a one size fits all solution. However, with the help of a dedicated account manager from Novatech you can create a tailored support package to suit your school's needs and budget. We can offer both onsite and remote support options.
With onsite and remote support options, and with the help of a dedicated account manager, you can create a flexible support package, perfectly tailored to your school's ever changing needs and budget.
As part of our comprehensive support packages, Novatech can provide you with a fully trained, DBS checked, support engineer to look after your school's ICT equipment, either one day a week, once every 2 weeks, or whatever suits the school's requirements. The engineer will cover general IT health checks, server checks, support as you need it and undertake any tasks that you, your staff or our helpdesk have raised.
We understand that not every school or college will require onsite IT support. Our remote support options include Novatech banked support hours, which means that our dedicated helpdesk will assist with any issues over the phone or remotely access your school's ICT system to solve the problem. Or we can simply offer extra help to your own onsite technician.
Careful planning for any future ICT projects is almost as important as carrying them out. It's vital that they stay within budget and go as smoothly as possible. Your account manager will make a clear plan in order to ensure that these needs are met.
Each month Novatech will give you a step by step report detailing how well your IT is working. This monthly report will also have information about areas that may need improvement; for example, the learning and teaching experience for your staff and pupils. Each quarter your Novatech account manager will visit to ensure that you are still happy with your selected support package and that everything is going well.
Receiving an OFSTED inspection phone call can be stressful. However, with a Novatech onsite engineer, plus easy access to our wider support network, we can work with you and the school to help make the visit a success.
Our helpdesk will check the status of your server(s) each morning to ensure everything is up and running for the start of lessons.
"With Novatech as our managed service provider we know that our ICT infrastructure is taken care of which means that we can get on with using our technology for its intended purpose. Downtime is reduced immensely and our focus is on delivering engaging lessons where technology works with us and for the benefit of our students"
CARL KNIGHT - WARBLINGTON SCHOOL
"In 2015 we took the decision to move over to Novatech's Managed Service. Novatech have become an integral part of our IT planning and deployment and their attention to detail brings great peace of mind"
John Pelling - Farney Close School
"I would highly recommend Novatech's managed service to any similar organisation who would like to concentrate on their work and forget about IT worries"
Grant Kennedy - Learning Links