Proven to reduce operational costs and the complexity of managing remote device logistics, our Direct 2 Desk services are perfect for enterprise organisations looking for a flawless Starter-Mover-Leaver (SML) process.
Our configurable, dedicated self-serve portals are quick to deploy, easy-to-use, and tailorable to your exact needs. And with a fully automated collection process for leavers, plus device reset and refresh with rapid redeployment for new starters, Direct 2 Desk is efficient, cost-effective, reliable, and scalable. But most importantly, it's Zero Touch.
That's exactly how we helped support Monzo bank.
Can your current IT supplier do that?
From planning, procurement, and integration, to maintenance, upgrades, and eventual retirement, there's a lot of legwork involved in the onboarding and leaver process. Not to mention the considerable space required for storing and processing all of your inventory.
Once you factor in home and remote working business models, it's really no surprise that the logistics keep Operations Teams perpetually occupied. With our Direct 2 Desk services though, we take care of it all.
Simply, transparently, sustainably, and entirely in-house.
That means less stress, and no logistics, allowing you to focus your efforts on the things which matter most.
We believe one of our biggest advantages is the level of integration we can offer. With everything in-house and under one roof, we're able to offer you the most efficient, reliable, and sustainable service around.
We have a long-established relationship with our delivery partner, with delivery and collection optimised for individual shipment. And because we own the entire process, from procurement and distribution, to support, repair, and eventually disposal, you can be sure that we can, and will, look after you better than anyone else.
Most large re-sellers don't have the capabilities to provision devices
themselves. Instead, they outsource this to the big box distributors,
opening up the risk of miscommunication which, ultimately, leads to
Thanks to our PC building production capabilities and our 60,000 sq. ft. Logistics Centre, we're able to store, asset tag and image at speed. And most importantly, with scale.
Due to our years of experience in retail, we have well-developed in-house IT infrastructure and logistical capabilities specifically designed for this kind of work.
We are set up to efficiently and effectively deliver thousands of devices to thousands of different addresses all over the UK, every day and on a next day basis. Thanks to our enhanced customer notification system providing one hour delivery time slots and realtime end-user parcel tracking, 95% of our next day deliveries are delivered at first attempt.
We won't keep your employees waiting.
Unlike larger re-sellers, we have comprehensive in-house device configuration capabilities that operate at scale.
But why is this important?
We believe the most efficient and sustainable way you can manage your end-user compute estate is to reuse devices whenever possible. As such, if a device is still within your specification requirements, we can make reuse the first option by default.
Once collected, our configuration department can rapidly assess, reset, refresh, and return the device to your inventory in our Logistics Centre, ready for redeployment. Where reuse is not an option, our in-house team can refurbish for resale, or donation to an organisation of your choice. And at the end of a device's life, we will ensure it is recycled in the most sustainable way with full audit reporting. All maximising residual value.
Novatech have serviced and shipped D2D equipment to over 20,000 employees for a whole host of companies across the UK.
These include major organisations such as Monzo, Octopus, and OVO, who have saved hundreds and thousands of pounds in the process.
Reuse and Redeployment
Any device we collect undergoes a thorough assessment to determine the device's useability. Wherever possible, the equipment will be reset and refreshed, ready for immediate redeployment.
Inventory held in our Logistics Centre
Your inventory is held free of charge in our 60,000 sq. ft. Logistics Centre, available for deployment whenever and wherever you need it.
Refurbished for Resale or Donation
Devices that no longer meet your specifications can be professionally refurbished, with all sensitive data securely wiped and destroyed. The equipment can then be resold, or donated to an organisation of your choice.
Your portal can be preloaded with the products or services that you need, and you can assign different levels of access to your team.
The design can be tailored to match your branding and access can be restricted to specific locations if you need.
You'll be able to track the status of all jobs and keep a record of your order history, invoices and asset management logs.
Contact our team today. If it's easier, you can also phone us on 02392 322500.