Join our team

We are seeking a creative Copywriter to join our fantastic Marketing team!

Create and update highly effective and targeted product and service-related copy in all mediums, to include blog posts, B2B case studies, campaign landing pages and emails, online product specifications, social media updates, etc.

Ensure all copy is written to the highest standard and is 100% accurate, relevant, current and grammatically correct.

Ensure all your material is in line with company and industry standards and maintain Brand integrity.

Have a good understanding of our different customer types and target material accordingly.

Effectively liaise with colleagues across the Company to consolidate your understanding of our services and products. Proactively keep up to date with the latest technology and trends.

Ability to respond positively to tight timescales and prioritise workloads accordingly.

Actively support colleagues, contribute toward and provide support to a tight-knit team, including attendance at occasional Demo Days, trade fairs, etc, as required (this may involve very occasional weekend working).

PERSON SPECIFICATION

A keen interest in everything Tech.

Superior command of English.

Excellent writing skills with the ability to relay technical terminology into an informative piece in a detailed and concise format that the average reader can understand.

Experience writing SEO rich copy in online formats, such as web copy, blogs and other online media.

Basic understanding of HTML/CSS.

Ability and willingness to learn quickly.

Excellent attention to detail.

Proactive team player who is self-motivated with the strong ability to function as a self-starter.

Ability to communicate with colleagues across the company at all levels and comprehend technical information.

Excellent proofreading skills.

Photoshop and photography skills are advantageous.

Good organisation and time management skills. Ability to work under pressure.

Experience in communications-based field, i.e. marketing, PR, journalism, creative writing, etc.

£18-20,000

Marketing

37.5 p/wk

The Novatech Service Centre team delivers lifetime support and worry free computing to all our customers by providing great service, first time repairs on Novatech PCs, Laptops and also 3rd party branded units and general good customer service.

 As a respected representative of the Novatech brand, you will be speaking with our valued and varied customer base via telephone, email and face-to-face, delivering the very same excellent service.

We would love to hear from people with drive and enthusiasm, who have a genuine passion for IT and providing the best possible experience for our customers, and who have broad technical knowledge and practical experience of computer hardware diagnosis.

On-the-job training will be provided, however we do expect candidates to have a genuine interest in PCs, keep up with the latest technologies and have a good level of relevant knowledge and skills. CompTIA A+ would be advantageous.

We also require candidates to be able to relay information or instructions accurately and effectively both to our customers and internally to other departments, therefore you should have excellent communication skills both verbally and written.

If the above sounds like something you would love to do, we would be really excited to hear from you.

• Receive customer repairs as complete units or individual components, with information on issues.
• Contact customer to acknowledge receipt and obtain any required additional information to enable repair, maintaining a polite and friendly manner at all times.
• Maintain contact with customer throughout repair process, relaying information or instructions accurately and effectively, informing of progress and of any issues or delays that arise.
• Remain courteous and calm at all times, especially when under pressure, both when dealing with customers and with work colleagues
• Ensure records are kept up to date on the in-house electronic information system at all times, with detailed and relevant information entered at every stage.
• Receive customer payments by card, via phone or email, following correct process and ensuring the transaction is recorded accurately and to Novatech policy.
• Prepare completed job for despatch to customer, using correct and secure packaging materials.
• Liaise with other departments within Novatech to resolve any issues that arise as and when necessary.
• Keep your line manager informed of any issues that arise as necessary, providing all the relevant information.
• Despatch any requested missing items as necessary, eg driver CDs, by any given deadline.
• Liaise with your direct line manager and other members of the Repairs team on a regular basis to ensure excellent communication and enhanced working relationships.
• Keep your technical skills up-to-date with regard to hardware, components, operating systems and new products.

We are a vibrant, friendly, dynamic team who love to share ideas, help each other out, teach and learn, based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27) with free staff parking.

This is a permanent, full time role (37.5 hours per week), to be worked across five days between Monday and Saturday.

For your time and expertise, Novatech will give you:- Salary: circa £15,000 + numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays).

circa £15,000 (negotiable)

Repairs/Technical

37.5

At Novatech we have a specialised managed accounts team. They are responsible for providing our customers with an exceptional level of service along with supporting them in their specialist needs and requirements. Our business team manage a range of customers from diverse sectors including large blue-chip companies, SME?s and the MOD. As an approved CCS (Crown Commercial Service) supplier, we also work with public sector and educational institutes from primary schools right through to universities. We work with them on a varied range of projects including networking and infrastructure installations, end user device roll-outs and rack integration solutions all the way through to contracts for full management service.

Ideally, individuals who have a minimum of 2 years industry experience and a history of account management. A strong candidate will be self-motivated, driven, energetic and enthusiastic. Plus, not only an in-depth knowledge, but also a passion for IT and a desire for providing the best possible customer experience. We are looking for individuals who want to be a part of an enthusiastic and growing team that offers opportunity for career progression based upon their results. At Novatech we offer competitive, comprehensive packages that start from £31,500 OTE at Account Manager level, through to 2nd year earnings as an Account Director of £63,500 OTE, with our top account managers earning in excess of £70,000 per annum. Some of the benefits we offer as part of these packages consist of car allowances, additional holiday, team and individual incentives and individual BUPA cover. If this role sounds like something that would suit you and that you would love to do, we would be very interested to hear from you

We are a vibrant, friendly, dynamic team who love to share ideas, help each other out, teach and learn together. We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking. We offer excellent career progression prospects and the opportunity to gain industry recognised qualifications. At our discretion, we are also able to offer financial assistance towards obtaining external qualifications that are beneficial to your chosen career path and expand the company skillset. We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. This includes opportunities in: - supporting remote server and network management for schools and businesses as a member of our managed services department - maximising sales potential within business to business accounts - to become involved in everything from network infrastructure design and implementation to server virtualisation and migration as a member of our onsite team.

Wherever you want to go, Novatech will help you get there.

Core Working Hours: 8.30 am to 5.30 pm Monday to Thursday/8.30 am to 5.00 pm Friday One hour unpaid break (39.5 hours per week)

£31,500 OTE

Sales

39.5 hours per week.