Join our team

Based at our HQ in Portsmouth you will working in our small, but busy, Inbound Sales team.  You will provide accurate technical advice to our customers who primarily need help configuring customised high-end gaming PCs, workstations and servers, to suit their needs. The enquiries come in via inbound phone call, email, and our Live chat system.  Liaising with our Purchasing and Products Team, you will help our customers specifying configurations, providing quotes and placing orders.

Although no experience is necessary, a keen interest and good knowledge of PC components and how they fit into a PC is essential for this role. An excellent telephone manner and the ability to construct concise, well-written emails are also key to your success. No cold-calling is required in the role, although opportunities do arise should you choose to take them.

The training you will be given in Inbound Sales - including on our procedures, products, systems, and customer care - will give you a solid platform for your future career progression at Novatech.

Your duties and responsibilities will be to: 

• - Achieve or exceed set monthly sales targets as defined within the contractual offering or as advised to you by Line Management.
• - Effectively handle and resolve customer queries through inbound telephony, email or live chat, delivering the highest standards of customer service.
• - Provide accurate technical advice to ensure the customer is able to make an informed decision on a purchase.
• - Proactively manage your workload to ensure all KPIs are met and you are working to develop your customer accounts.
• - Keep abreast of new products and offerings. Proactively promote and develop brand awareness of Novatech's PCs, notebooks, servers, components, peripherals, licensing and connected services to all customers.
• - Proactively work to increase the average order value and profit margin through selling associated add-on products.
• - Utilise various in-house systems in order to accurately maintain a customer history and provide follow-ups where appropriate.
• - Attend internal product, department, or company training sessions/meetings in order to maintain on-going awareness of new products, market changes and the business.
• - Demonstrate a duty of care and maintain safe working practices whilst undertaking your working duties at all times.
• - Work in accordance with Novatech's Equality and Diversity policy.

You will be able to work flexibly and be receptive and adaptable to a changing environment within a fast expanding Company.  As you will be a 'Novatech Ambassador', you will consistently demonstrate the behaviours and attitudes expected, and at all times act respectfully and professionally, regardless of the situation.

We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking  plus numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays). 

We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. 

To apply please submit a current CV by email to [email protected] or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please note we can only accept  emails CVs in PDF, DOC or DOCX format.

It is important that you clearly explain how your experience meets the criteria of the vacancy.

£18,000 + commission

Sales

37.5 per week (Mon-Sat 5 out of 6 days)