Join our team

At Novatech we have a specialised managed accounts team. They are responsible for providing our customers with an exceptional level of service along with supporting them in their specialist needs and requirements. Our business team manage a range of customers from diverse sectors including large blue-chip companies, SME?s and the MOD. As an approved CCS (Crown Commercial Service) supplier, we also work with public sector and educational institutes from primary schools right through to universities. We work with them on a varied range of projects including networking and infrastructure installations, end user device roll-outs and rack integration solutions all the way through to contracts for full management service.

Ideally, individuals who have significant and relevant industry experience and a history of account management. A strong candidate will be self-motivated, driven, energetic and enthusiastic. Plus, not only an in-depth knowledge, but also a passion for IT and a desire for providing the best possible customer experience. We are looking for individuals who want to be a part of an enthusiastic and growing team that offers opportunity for career progression based upon their results. At Novatech we offer competitive, comprehensive packages that start from £31,500 OTE at Account Manager level, through to 2nd year earnings as an Account Director of £63,500 OTE, with our top account managers earning in excess of £70,000 per annum. Some of the benefits we offer as part of these packages consist of car allowances, additional holiday, team and individual incentives and individual BUPA cover. If this role sounds like something that would suit you and that you would love to do, we would be very interested to hear from you

We are a vibrant, friendly, dynamic team who love to share ideas, help each other out, teach and learn together. We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking. We offer excellent career progression prospects and the opportunity to gain industry recognised qualifications. At our discretion, we are also able to offer financial assistance towards obtaining external qualifications that are beneficial to your chosen career path and expand the company skillset. We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. This includes opportunities in: - supporting remote server and network management for schools and businesses as a member of our managed services department - maximising sales potential within business to business accounts - to become involved in everything from network infrastructure design and implementation to server virtualisation and migration as a member of our onsite team.

Wherever you want to go, Novatech will help you get there.

To apply please submit a current CV by email to [email protected] co.uk or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU

Please clearly explain how your experience meets the criteria of the vacancy.

Core Working Hours: 8.30 am to 5.30 pm Monday to Thursday/8.30 am to 5.00 pm Friday One hour unpaid break (39.5 hours per week)

£31,500 OTE

Sales

39.5 hours per week.

Based at our HQ in Portsmouth you will working in our small, but busy, Inbound Sales team.  You will provide accurate technical advice to our customers who primarily need help configuring customised high-end gaming PCs, workstations and servers, to suit their needs. The enquiries come in via inbound phone call, email, and our Live chat system.  Liaising with our Purchasing and Products Team, you will help our customers specifying configurations, providing quotes and placing orders.

Although no experience is necessary, a keen interest and good knowledge of PC components and how they fit into a PC is essential for this role. An excellent telephone manner and the ability to construct concise, well-written emails are also key to your success. No cold-calling is required in the role, although opportunities do arise should you choose to take them.

The training you will be given in Inbound Sales - including on our procedures, products, systems, and customer care - will give you a solid platform for your future career progression at Novatech.

Your duties and responsibilities will be to: 

• - Achieve or exceed set monthly sales targets as defined within the contractual offering or as advised to you by Line Management.
• - Effectively handle and resolve customer queries through inbound telephony, email or live chat, delivering the highest standards of customer service.
• - Provide accurate technical advice to ensure the customer is able to make an informed decision on a purchase.
• - Proactively manage your workload to ensure all KPIs are met and you are working to develop your customer accounts.
• - Keep abreast of new products and offerings. Proactively promote and develop brand awareness of Novatech's PCs, notebooks, servers, components, peripherals, licensing and connected services to all customers.
• - Proactively work to increase the average order value and profit margin through selling associated add-on products.
• - Utilise various in-house systems in order to accurately maintain a customer history and provide follow-ups where appropriate.
• - Attend internal product, department, or company training sessions/meetings in order to maintain on-going awareness of new products, market changes and the business.
• - Demonstrate a duty of care and maintain safe working practices whilst undertaking your working duties at all times.
• - Work in accordance with Novatech's Equality and Diversity policy.

You will be able to work flexibly and be receptive and adaptable to a changing environment within a fast expanding Company.  As you will be a 'Novatech Ambassador', you will consistently demonstrate the behaviours and attitudes expected, and at all times act respectfully and professionally, regardless of the situation.

We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking  plus numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays). 

We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. 

To apply please submit a current CV by email to [email protected] or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please note we can only accept  emails CVs in PDF, DOC or DOCX format.

It is important that you clearly explain how your experience meets the criteria of the vacancy.

£18,000 + commission

Sales

37.5 per week (Mon-Sat 5 out of 6 days)

The Novatech Customer Services team are the friendly voice of Novatech. As a brand ambassador, you will be representing the company, answering customer questions with respect to deliveries, order status and other after-sales enquiries via the incoming phone queue, live-chat, email and face-to-face. You will also be required liaise with internal departments to resolve any order issues, and third party couriers to ensure that any issues raised are resolved quickly and efficiently, providing our customers with the best possible service, delivering accurate information in a friendly, understanding manner. You will be enthusiastic and friendly, and able to convey information clearly and effectively.

The ideal candidate will be someone who has a friendly yet professional phone manner. Basic computer skills are required (email, Microsoft Word, good typing speed) and previous call centre experience would be an advantage. We would require candidates to have excellent communication skills both verbally and written. 

Some of the key duties are:

• Answer the telephone to customers and deal with any queries they might have in a professional and timely fashion.  Transfer calls to relevant department where appropriate.
• Maintain a polite and friendly manner at all times when responding to calls from the queuing system.
• Calls must be answered as quickly and efficiently as possible, with all calls being kept to a minimum length of time wherever possible, whilst resolving the query and meeting customer needs.
• Remain courteous and calm at all times, especially when under pressure.
• Respond to emails and LiveChat as required.
• Undertake customer call backs as required, ensuring that all call backs are within a reasonable length of time.
• Liaise with other departments within Novatech to resolve any issues that arise as and when necessary.
• Keep your line manager informed of any issues that arise as necessary, providing all the relevant information.
• Process any requests for missing items as necessary by any given deadline.
• Liaise with your direct line manager and other members of the Consumer Services team on a regular basis to ensure excellent communication and enhanced working relationships.
• Attend departmental and company meetings and internal/external training as required.
• Demonstrate a duty of care and maintain safe working practices whilst undertaking your working duties at all times.
• Work in accordance with Novatech?s Equality and Diversity policy.
• Work flexibly and be receptive and adaptable to a changing environment.
• Consistently demonstrate the values, behaviours and attitudes of a ?Novatech Ambassador?.  At all times act respectfully and professionally, regardless of the situation.

  If the above sounds like something you would love to do, we would be really pleased to hear from you.

We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking  plus numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays). 

We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. 

To apply please submit a current CV by email to [email protected] or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please note we can only accept  emailed CVs in PDF, DOC or DOCX format.

It is important that you clearly explain how your experience meets the criteria of the vacancy.

£18,000

Support

37.5