Join our team

We are looking for a Technical Support Advisor who is able to 'hit the ground running' and work effectively as part of a team. You will be responsible for providing accurate technical support to Novatech's customers via a range of mediums including the telephone, live chat, email and remote support sessions, so you must be comfortable working through these.

This is a support role but we would expect you to draw on your own practical experience of building and repairing PCs, whether for yourself, for family and friends, or employed.

All your interactions must demonstrate the highest levels of customer service. You will ideally have knowledge and experience of providing desktop support and remote technical support but more essential is a genuine interest and understanding of modern PCs.  Desirable experience and knowledge include that of server trouble-shooting, diagnosis and resolution; networking infrastructure; and wireless networking.

- Respond to customers through all mediums and accurately deal with any technical queries they might have in a professional and timely manner.

- Maintain a polite and friendly manner at all times when responding to calls, emails, tickets and live chats.

- Deal with technical queries as efficiently as possible, with all calls being kept to a minimum length of time wherever possible.

- Remain courteous and calm at all times, especially when under pressure.

- Undertake customer call backs when requested to do so by line management, ensuring that all call backs are within a reasonable length of time.

- Escalate calls to next technical support tier when appropriate.

- Pro-actively liaise with other departments and colleagues across Novatech to aid in the resolution of issues that arise, as and when necessary.

- Keep your line manager informed of any issues that arise as necessary, providing all the relevant information.

- Despatch any requested missing items as necessary, e.g. driver CDs, by any given deadline.

- Liaise with your direct line manager and other members of the Technical Support team on a regular basis to ensure excellent communication and enhanced working relationships.

- Liaise internally with colleagues to identify technical solutions and share best practice.

- Liaise internally with colleagues across the company to ensure customers orders are effectively processed and that they receive good customer care.

- Proactively keep your product knowledge up-to-date, staying abreast with emerging new products, Microsoft consumer operating systems, developments and best practice.

We are a vibrant, friendly, dynamic team who love to share ideas, help each other out, teach and learn.  We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27) and offer free staff parking.

This is a permanent, full time role (37.5 hours per week), to be worked across five days Monday to Friday.

For your time and expertise, Novatech will give you:- Salary: £17,000 + numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays).

To apply please submit a current CV by email to [email protected] or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please demonstrate how your experience or qualifications meet the criteria of the role

Please Note: If you have been selected for interview you will be contacted. However, please be aware that if you do not hear from us within two weeks of applying you have been unsuccessful in your application on this occasion..

£17,000

Repairs/Technical

37.5

Based at our HQ in Portsmouth you will be the primary point of contact for any customers wishing to place an order.  You will handle customer sales call, emails and live chats, meeting the needs of the customer and advising them on the full range of computer products and services we provide.  Ultimately you are responsible for achieving increased sales, providing technical advice and representing the company to the highest possible standard.

It is essential that you have a sound knowledge of the latest technical products and computer systems to give accurate advice to our customers, and can demonstrate that knowledge in your application.

Your duties and responsibilites will be to: 

• - Achieve or exceed set monthly sales targets as defined within the contractual offering or as advised to you by Line Management.
• - Effectively handle and resolve customer queries through inbound telephony, email or live chat, delivering the highest standards of customer service.
• - Provide accurate technical advice to ensure the customer is able to make an informed decision on a purchase.
• - Proactively manage your workload to ensure all KPIs are met and you are working to develop your customer accounts.
• - Keep abreast of new products and offerings. Proactively promote and develop brand awareness of Novatech's PCs, notebooks, servers, components, peripherals, licensing and connected services to all customers.
• - Proactively work to increase the average order value and profit margin through selling associated add-on products.
• - Utilise various in-house systems in order to accurately maintain a customer history and provide follow-ups where appropriate.
• - Attend internal product, department, or company training sessions/meetings in order to maintain on-going awareness of new products, market changes and the business.
• - Demonstrate a duty of care and maintain safe working practices whilst undertaking your working duties at all times.
• - Work in accordance with Novatech's Equality and Diversity policy.

You will be able to work flexibly and be receptive and adaptable to a changing environment within a fast expanding Company.  As you will be a 'Novatech Ambassador', you will consistently demonstrate the behaviours and attitudes expected, and at all times act respectfully and professionally, regardless of the situation.

We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking  plus numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays). 

We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. 

To apply please submit a current CV by email to [email protected] or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please note we can only accept  emailes CVs in PDF, DOC or DOCX format.

It is important that you clearly explain how your experience meets the criteria of the vacancy.

£18,000

Sales

37.5 per week (Mon-Sat 5 out of 6 days)

At Novatech we have a specialised managed accounts team. They are responsible for providing our customers with an exceptional level of service along with supporting them in their specialist needs and requirements. Our business team manage a range of customers from diverse sectors including large blue-chip companies, SME?s and the MOD. As an approved CCS (Crown Commercial Service) supplier, we also work with public sector and educational institutes from primary schools right through to universities. We work with them on a varied range of projects including networking and infrastructure installations, end user device roll-outs and rack integration solutions all the way through to contracts for full management service.

Ideally, individuals who have significant and relevant industry experience and a history of account management. A strong candidate will be self-motivated, driven, energetic and enthusiastic. Plus, not only an in-depth knowledge, but also a passion for IT and a desire for providing the best possible customer experience. We are looking for individuals who want to be a part of an enthusiastic and growing team that offers opportunity for career progression based upon their results. At Novatech we offer competitive, comprehensive packages that start from £31,500 OTE at Account Manager level, through to 2nd year earnings as an Account Director of £63,500 OTE, with our top account managers earning in excess of £70,000 per annum. Some of the benefits we offer as part of these packages consist of car allowances, additional holiday, team and individual incentives and individual BUPA cover. If this role sounds like something that would suit you and that you would love to do, we would be very interested to hear from you

We are a vibrant, friendly, dynamic team who love to share ideas, help each other out, teach and learn together. We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27). We provide free staff parking. We offer excellent career progression prospects and the opportunity to gain industry recognised qualifications. At our discretion, we are also able to offer financial assistance towards obtaining external qualifications that are beneficial to your chosen career path and expand the company skillset. We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. This includes opportunities in: - supporting remote server and network management for schools and businesses as a member of our managed services department - maximising sales potential within business to business accounts - to become involved in everything from network infrastructure design and implementation to server virtualisation and migration as a member of our onsite team.

Wherever you want to go, Novatech will help you get there.

To apply please submit a current CV by email to [email protected] co.uk or by post to HR Department Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU

Please clearly explain how your experience meets the criteria of the vacancy.

Core Working Hours: 8.30 am to 5.30 pm Monday to Thursday/8.30 am to 5.00 pm Friday One hour unpaid break (39.5 hours per week)

£31,500 OTE

Sales

39.5 hours per week.

We are currently searching for an Infrastructure Engineer that has a strong knowledge of Windows Server, Active Directory, VMware/HyperV, Networking and Wireless Infrastructure (CCNA/JNCIA ideal but not essential).

It is an essential requirement that the successful candidate is willing to undergo a Security Clearance process for this role (DBS Enhanced) and is eligible to obtain this level of clearance. 

As you will be working with our clients on their premises you will be required to travel throughout the UK, and this will mean some overnight stays for the proper performance of this role.  A positive approach to flexible working hours will be needed due to the nature of the work.

You will be supporting customer environments and delivering new technical solutions as part of the technical team, and as such you will contribute to preparing and implementing technical proposals, design and pre-sales activities.  Your will also be able to troubleshoot a variety of platforms. 

Key skills will be:

• Microsoft Windows Server
• Windows Active Directory
• VMware vSphere (VCloud / NSX / SRM )
• VMware View / Horizon
• Microsoft HyperV
• Veeam
• Microsoft storage technologies, including Storage Server, Clustering and DFS

We are based at the Novatech head office in Portsmouth, with great links to mainline rail (Portchester, 10 minute walk), bus (5 minute walk) and motorway (Junction 12 - M27).   We provide free staff parking  plus numerous benefits (after qualifying period) including staff discount, healthcare incl. dental and optical, company pension, cycle-to-work scheme, holiday purchase + 28 days annual leave (including bank holidays). 

We are unhesitatingly invested in your personal development and we are committed to helping you achieve your full potential. For the right individuals, we offer superb opportunities for continued career development within the company. 

To apply please submit a current CV by email to [email protected] or by post to HR Department, Novatech Ltd, Harbour House, Hamilton Road, Cosham, Portsmouth, PO6 4PU.  Please note we can only accept emailed CVs in PDF, DOC or DOCX format.

It is important that you clearly explain how your experience meets the criteria of the vacancy.

Please Note: If you have been selected for interview you will be contacted. However, please be aware that if you do not hear from us within two weeks of applying you have been unsuccessful in your application on this occasion.

£30,000

Support