- Who we are
- Why buy from us
- Careers at Novatech
- History & Growth
- Novatech Customer Reviews
- Novatech & WEEE Regulations
- Quality & Environmental Policy
- Modern Slavery Statement
- COVID-19 Risk Assessment Policy
- Carbon Reduction Plan
We are Novatech Limited, a company registered in England and Wales under company number: 02605046. Our registered office is at:
Harbour House, Hamilton Road Cosham, Portsmouth, Hampshire, PO6 4PU.
You can contact us:
By phone on 02392 322 500,
By email at email@example.com
Via Live Chat at www.novatech.co.uk/contact.html
3.1 These terms apply to any purchases you make on our website or when making a purchase by telephone. Please read these terms carefully before you place any orders, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
3.2 For the purposes of these terms, you are a 'consumer' if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession.
3.3 Any reference to 'we', 'us' or 'our' in these terms is to Novatech Limited, and any reference to 'you' or 'your' is to the person placing an order.
3.4 You must be at least 18 years old and a resident of the UK to place an order
3.5 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you place your order with us.
3.6 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4.1 Please check your order carefully and correct any errors before you submit it to us.
4.2 After you place your order, we will send you an acknowledgement email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
4.3 Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.
4.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7.1 Descriptions of our products are set out on our site.
7.2 Please read the product description carefully. Pictures and images of the products or their packaging on our site are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
7.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.
8.1 As a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.
9.1 Prices for our products are set out on our site. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable UK rate, but exclude delivery charges.
9.2 Prices for our products and delivery charges may change at any time. Except as set out in clause 9.3 below, such changes will not affect existing orders.
9.3 If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
10.1 We accept payment by credit cards and debit cards. You can also pay by PayPal. All credit card and debit card payments need to be authorised by the relevant card issuer.
10.2 We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
11.1 For information on delivery options and costs, go to www.novatech.co.uk/deliveryuk. You will be given available delivery options to choose from when you place your order. We do not deliver to any address outside of the UK.
11.2 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the shipping confirmation email unless otherwise agreed between you and us.
11.3 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
11.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
12.1 We or our nominated courier will deliver your order to the address specified by you when you placed your order.
12.2 If no one is available to take delivery, we or our nominated courier may attempt delivery to a neighbour or leave the products in safe place or post an attempted delivery notification through your letterbox with information on how to re-arrange delivery. If a further delivery attempt is unsuccessful, we will notify you by email, cancel your order and refund you the price of the products (but not the delivery charge). If your order is subject to finance arranged with us or if the order is placed via PayPal we will not be able to deliver the products to a neighbour or leave the products in safe place, even if this is requested by you.
12.3 Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible. We request that you contact us within 14 days of receipt of the products if it is evident that the products themselves or the delivery packaging on initial inspection is damaged. We require this so we can process any potential damaged in transit claim with our nominated couriers, if necessary.
12.4 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.
13.1 You have 14 days from the delivery date to change your mind and cancel your order. This does not apply to bespoke products such as customised PCs and Laptops or any products that have a protective seal if that seal has been broken.
13.2 To cancel your order, please contact us, either:
13.2.1 By phone on 02392 322 500;
13.2.2 By email at firstname.lastname@example.org;
13.2.3 Via Live Chat at www.novatech.co.uk/contact.html
13.2.4 In writing by completing the following form: www.novatech.co.uk/forms/NovatechCancellationForm.pdf and sending it to "FAO: Customer Services Department, Novatech Ltd, Hamilton Road, Harbour House, Cosham, Portsmouth, PO6 4PU",
To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
13.3 If you have already received your order, you must tell us within 14 days of the delivery date telling us that you want to cancel your order. You must send the products back to us within 14 days of the date you notified us that you want to cancel your order. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
13.4 Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
13.5 Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.
13.6 We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before your order has been dispatched, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you.
13.7 We will issue your refund to the same payment method you used when you placed your order.
14.1 The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
14.2 During the expected lifespan of your product, you are entitled to the following:
|Up to 30 days:||If your product is faulty, you can get an immediate refund.|
|Up to six months:||If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.|
|Up to six years:||If the product does not last a reasonable length of time, you may be entitled to some money back.|
14.3 This is a summary of some of your key rights. They are in addition to your right to cancel your order as set out in clause 13 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 03454 04 05 06.
14.4 In addition to your statutory rights all products are subject to individual manufacturer's warranty policies.
14.5 If you wish to return any faulty item(s), you must first contact the Technical Support department to obtain a Product Return Number (RMA) either:
14.5.1 By phone on 02392 322 500,
14.5.2 By email at email@example.com
14.5.3 Via Live Chat at www.novatech.co.uk/contact.html
We are unable to accept the return of a faulty product with the RMA number.
14.6 We will be responsible for the costs associated with the return to us of any faulty products in the 6 months following the delivery date. If the products are to be returned after the initial 6 month period you will be responsible for the costs in returning the products to us.
14.7 We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
14.8 All products returned to us must be as complete as possible, including accessories and original packaging where possible.
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
16.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By 'foreseeable' we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
16.2 We are not liable to you for any loss or damage that was not foreseeable or any loss or damage not caused by our breach or negligence. Any products that we supply to you are for your personal, domestic and non-business use only, and therefore we are also not liable to you for any business loss or damage.
16.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
No one other than us or you has any right to enforce any of these terms.
19.1 If you are unhappy with our service or the products you ordered, please contact us:
19.1.1 By phone on 02392 322 500,
19.1.2 By email at firstname.lastname@example.org ; or
19.1.3 Via Live Chat at www.novatech.co.uk/contact.html
20.1 As a consumer, the laws of England apply to these terms, although if you are resident elsewhere in the UK you will retain the benefit of any mandatory protections given to you by the laws of the region of the UK in which you live. Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of the part of the UK in which you live.
21.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
21.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
a) Products returned to us as "faulty" will be assessed before any work is carried out for signs of transit or user damage. All returned goods are subject to a five (5) working day inspection/assessment period, which will begin at the point the goods are received by us. Repair/replacement times can be approximately thirty (30) calendar days should a return to manufacturer become necessary. Physical/User damage is not covered by warranty nor any "Care Pack" extensions.
b) On the date where receipt of the goods by the consumer occurs and up to six (6) calendar months in addition, the burden of proof for faulty goods lies with us. Once six (6) calendar months have expired from the receipt of goods by the consumer, the burden of proof for faulty goods will transfer to the consumer. It will be the responsibility of the consumer to prove the goods were received in a faulty state.
c) There is the possibility of data loss during testing/repair. Before returning any item capable of storing data (including PCs & notebooks) please ensure that all data stored on it is backed up. It is solely the customer's responsibility to back up their data.
d) Should any equipment malfunction as a result of abnormal environmental factors (including mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all costs incurred by us in repairing such equipment and investigating the causes of the malfunction shall be payable by the consumer.
a) For the first twelve (12) months of the warranty, we will arrange and cover the cost of the return of a faulty PC to our service centre and the subsequent return to the customer (UK mainland only).
b) After the first 12 (12) months of the warranty it is the customer's responsibility to cover any costs involved in the return of a faulty PC to us. We will cover the cost of the subsequent return to the customer. (UK mainland only).
c) During the three (3) years of the warranty, we will cover the cost of any parts and labour required during the repair of the PC due to component failure.
d) Your warranty will cover hardware faults due to component failure only, it will not cover software or damage caused by the customer or any 3rd party.
e) Any component(s) assessed as faulty, will be replaced. If we are unable to repair the PC by replacing individual components, and it has been six (6) or more months since the date of purchase, a proportionate refund may be offered.
f) The warranty will only cover the original specifications of the PC. It will not cover any modifications made by the customer, any 3rd party or any damage caused in doing so.
a) Should you at any time, wish to upgrade your Novatech PC, this will not invalidate your original PC warranty. All components which are purchased from Novatech for the upgrade, come with our standard one (1) year warranty or any manufactures extended warranty.
a) For the first twelve (12) months of the warranty, we will arrange and cover the cost of the return of a faulty Laptop to our service centre and the subsequent return to the customer (UK mainland only).
b) After the first twelve (12) months of the warranty it is the customer's responsibility to cover any cost involved in the return of a faulty PC/ Laptop to us, and we, will cover the cost of the return to the customer. (UK mainland only)
c) During year one (1) of the warranty, Novatech Ltd., will cover the cost of any parts and labour required during the repair of the PC due to component failure.
d) During year two (2) and three (3) of the warranty, we will cover the cost of any labour required in the repair of the Laptop due to component failure. The customer will be responsible for any hardware costs during this period.
e) Your warranty will cover hardware faults due to component failure only, it will not cover software or damage caused by the customer or any 3rd party.
f) Any component(s) assessed as faulty, will be replaced. If we are unable to repair the Laptop by replacing individual components, and it has been six (6) or more months since the date of purchase, a proportionate refund may be offered.
g) Due to the portable nature of these products, we would consider the life expectancy of a laptop to be three (3) years.
h) The warranty will only cover the original specifications of the Laptop it will not cover any modifications made by the customer, any 3rd party repairs or any damage caused in doing so.
i) This clause covers laptops only and not notebooks or the laptop battery which are dealt with below
a) Due to the nature of the product, once opened, processors cannot be accepted for returns unless considered faulty. Installing an incompatible processor onto any motherboard may result in damage to it, and other system components, which is not covered by warranty. Any motherboard containing processor "pin" contacts or CPU/Processors which exhibit any deformation or "bent pins", will not be covered by warranty. It is highly recommended that you confirm the compatibility of components before assembly.
b) If you require assistance in making a purchase, you may contact our Sales department:
i) By phone on 02392 322 500,
ii) By email at email@example.com,
iii) Via Live Chat at www.novatech.co.uk/contact.html
c) If you have already purchased the parts, you can contact our Technical Support team:
i) By phone on 02392 322 500
ii) By email at firstname.lastname@example.org
iii) Via Live Chat at https://www.novatech.co.uk/contact.html
a) Any component(s) assessed as faulty, will be replaced. If we are unable to repair the notebook by replacing these individual components, and it has been six (6) or more months since the date of purchase, a proportionate refund may be offered. Due to the portable nature of these products, we would consider the life expectancy of a laptop to be three (3) years.
a) Batteries, including (but not limited to) laptop batteries and disposable batteries (as example), and items classed as consumables, including (but not limited to) printers and inclusive ink/toner cartridges and CD/DVD writing pens (as example), are covered by a 1-year warranty only.
b) Any warranty extension will not apply to items classed as a battery or consumable. "Battery" will be defined as a device that is placed inside or connected to a device (such as a laptop or remote control) to supply it with electricity. "Consumable" will be defined as a product which is liable to deplete or be used up during use.
a) Due to the nature of the product(s), "dead" or "stuck" pixels may occur on visual display devices (VDU) on initial use, or later in the lifetime of the product. Novatech Ltd's pixel policy will be in line with the individual/specific manufacturer's pixel policy for the associated product(s). Products which do not meet the manufacturer's pixel policy definition of "faulty" and/or do not exhibit the numbered amount of "dead/stuck" pixels as stated in aforementioned policy, will not be deemed faulty. Examples of VDU's include (but are not limited to) monitors, laptop screens and tablets.
a) Novatech Ltd do not offer support for downgrade rights for any software, including Microsoft Windows and Office products. Ensuring compatibility, performing the downgrade and activating the software will be the sole responsibility of the consumer.
a) Novatech Ltd will only guarantee Operating System (OS) support and drivers for the OS listed as compliant at the time of purchase. If the consumer intends to install the OS themselves or install any other version of OS (including future or non-Microsoft OS) it is the consumer's responsibility to confirm compatibility before doing so. In addition, Novatech Ltd do not provide technical support or drivers for any non-Microsoft OS.
1.1 In these Conditions the following definitions apply:
|"Applicable Law"||means all applicable laws, legislation, statutory instruments, regulations and governmental guidance having binding force whether local or national or international in any relevant jurisdiction;|
|"Bespoke Goods"||means non-standard Goods manufactured to a specification provided by the Customer;|
|"Bribery Laws"||means the Bribery Act 2010 and all Applicable Laws in connection with bribery or anti-corruption;|
|"Business Day"||means a day other than a Saturday, Sunday or bank or public holiday when banks generally are open for non-automated business in England;|
|"Conditions"||means Novatech's terms and conditions of sale set out in this document;|
|"Confidential Information"||means any commercial, financial or technical information, information relating to the Goods, plans, know-how or trade secrets which is obviously confidential in nature or has been identified as confidential, or which is developed by a party in performing its obligations under, or otherwise pursuant to the Contract;|
|"Contract"||means the agreement between Novatech and the Customer for the sale and purchase of the Goods incorporating these Conditions and the Order, and including all its schedules, attachments, annexures and statements of work;|
|"Hardware Warranty"||means the warranty applicable to the Goods as set out in Appendix 1;|
|"Control"||means the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the management of the company and "Controls", "Controlled" and " under common Control" shall be construed accordingly;|
|"Customer"||means the named party in the Contract which has agreed to purchase the Goods from Novatech and whose details are set out in the Order;|
|"Extended & Onsite Warranty"||means the extended and onsite warranty options available for the Goods as set out in Appendix 2;|
|"Force Majeure"||means an event or sequence of events beyond a party's reasonable control preventing or delaying it from performing its obligations under the Contract including an act of God, fire, flood, lightning, earthquake or other natural disaster, war, riot or civil unrest, interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service, or material required for performance of the Contract, strike, lockout or boycott or other industrial action including those involving Novatech's or its Novatech's workforce, but excluding the Customer's inability to pay or circumstances resulting in the Customer's inability to pay;|
|"Goods"||means the goods and related accessories, spare parts and other physical material set out in the Order and to be supplied by Novatech to the Customer in accordance with the Contract;|
|"Location"||means the address or addresses in the United Kingdom for delivery of the Goods as set out in the Order;|
|"MSA Offence"||has the meaning given in clause 13.2.1;|
|"Novatech"||means Novatech Limited a company registered in England and Wales with company number 02605046 whose registered office is at Harbour House, Hamilton Road Cosham, Portsmouth, Hampshire, PO6 4PU;|
|"Order"||means an order for the Goods from Novatech placed by the Customer in substantially the same form set out in Novatech's sales order form;|
|"Price"||has the meaning given in clause 3.1;|
|"Specification"||means the description provided for the Goods and their packaging set out or referred to in the Contract or provided by the Customer for Bespoke Goods; and|
|"VAT"||means value added tax under the Value Added Taxes Act 1994 or any other similar sale or fiscal tax applying to the sale of the Goods.|
1.2 In these Conditions, unless the context requires otherwise:
1.2.1 a reference to the Contract includes these Conditions, the Order, and their respective schedules, appendices and annexes (if any);
1.2.2 any clause, schedule or other headings in these Conditions is included for convenience only and shall have no effect on the interpretation of the Conditions;
1.2.3 a reference to a party includes that party's personal representatives, successors and permitted assigns;
1.2.4 a reference to a 'person' includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person's personal representatives, successors and permitted assigns;
1.2.5 a reference to a 'company' includes any company, corporation or other body corporate, wherever and however incorporated or established;
1.2.6 a reference to a gender includes each other gender;
1.2.7 words in the singular include the plural and vice versa;
1.2.8 any words that follow 'include', 'includes', 'including', 'in particular' or any similar words and expressions shall be construed as illustrative only and shall not limit the sense of any word, phrase, term, definition or description preceding those words;
1.2.9 a reference to 'writing' or 'written' includes any method of reproducing words in a legible and non-transitory form;
1.2.10 a reference to legislation is a reference to that legislation as amended, extended, re-enacted or consolidated from time to time except to the extent that any such amendment, extension or re-enactment would increase or alter the liability of a party under the Contract;
1.2.11 a reference to legislation includes all subordinate legislation made from time to time under that legislation; and
1.2.12 a reference to any English action, remedy, method of judicial proceeding, court, official, legal document, legal status, legal doctrine, legal concept or thing shall, in respect of any jurisdiction other than England, be deemed to include a reference to that which most nearly approximates to the English equivalent in that jurisdiction.
2.1 These Conditions apply to and form part of the Contract between Novatech and the Customer. They supersede any previously issued terms and conditions of purchase or supply.
2.2 No terms or conditions endorsed on, delivered with, or contained in the Customer's purchase conditions, order, confirmation of order, specification or other document shall form part of the Contract except to the extent that Novatech otherwise agrees in writing.
2.3 No variation of these Conditions or to an Order or to the Contract shall be binding unless expressly agreed in writing and executed by a duly authorised signatory on behalf of each of Novatech and the Customer respectively.
2.4 Each Order by the Customer to Novatech shall be an offer to purchase the Goods subject to the Contract including these Conditions.
2.5 If Novatech is unable to accept an Order, it shall notify the Customer as soon as reasonably practicable.
2.6 The offer constituted by an Order shall remain in effect and capable of being accepted by Novatech for 20 Business Days from the date on which the Customer submitted the Order, after which time it shall automatically lapse and be withdrawn.
2.7 Novatech may accept or reject an Order at its discretion. An Order shall not be accepted, and no binding obligation to supply any Goods shall arise, until the earlier of:
2.7.1 Novatech's written acceptance of the Order; or
2.7.2 Novatech dispatching the Goods or notifying the Customer that they are available for collection (as the case may be).
2.8 Rejection by Novatech of an Order, including any communication that may accompany such rejection, shall not constitute a counter-offer capable of acceptance by the Customer.
2.9 Novatech may issue quotations to the Customer from time to time. Quotations are invitations to treat only. They are not an offer to supply the Goods and are incapable of being accepted by the Customer.
2.10 Marketing and other promotional material relating to the Goods are illustrative only and do not form part of the Contract.
3.1 The price for the Goods shall be as set out in the Order or, where no such provision is set out, shall be as advised by Novatech from time to time before the date the Order is placed (the "Price").
3.2 The Prices are exclusive of:
3.2.1 packaging, delivery, insurance, shipping carriage, and all other related charges or taxes or describe relevant elements of the goods which are not included in the standard price which shall be charged in addition at Novatech's standard rates, and
3.2.2 VAT (or equivalent sales tax).
3.3 The Customer shall pay any applicable VAT to Novatech on receipt of a valid VAT invoice.
3.4 Novatech may increase the Prices at any time by giving the Customer not less than 5 Business Days' notice.
3.5 Notwithstanding clause 3.4, Novatech may increase the Prices with immediate effect by written notice to the Customer where there is an increase in the direct cost to Novatech of supplying the relevant Goods which is due to any factor beyond the control of Novatech.
4.1 Novatech shall invoice the Customer for the Goods, partially or in full, at any time following acceptance of the Order.
4.2 The Customer shall pay all invoices:
4.2.1 in full without deduction or set-off, in cleared funds within thirty Business Days of the date of each invoice; and
4.2.2 to the bank account nominated by Novatech.
4.3 Time of payment is of the essence. Where sums due under these Conditions are not paid in full by the due date:
4.3.1 Novatech may, without limiting its other rights, charge interest on such sums at 4% a year above the base rate of the Bank of England base rate from time to time in force, and
4.3.2 interest shall accrue on a daily basis and apply from the due date for payment until actual payment in full, whether before or after judgment.
Novatech may set and vary credit limits from time to time and withhold all further supplies if the Customer exceeds such credit limit.
6.1 The Goods shall be delivered by Novatech, or its nominated carrier, to the Location on the date(s) specified in the Order.
6.2 For Locations outside of the UK, delivery of the Goods will be DAP ( Incoterms2020).
6.3 The Goods shall be deemed delivered on arrival only of the Goods at the Location by Novatech or its nominated carrier (as the case may be).
6.4 Novatech may deliver the Goods in instalments. Any delay or defect in an instalment shall not entitle the Customer to cancel any other instalment.
6.5 Delivery of the Goods shall be accompanied by a delivery note stating:
6.5.1 the date of the Order;
6.5.2 the product numbers, type and quantity of the Goods in the consignment; and
6.5.3 any special handling instructions.
6.6 Time of delivery is not of the essence. Novatech shall use its reasonable endeavours to meet delivery dates but such dates are indicative only.
6.7 Novatech shall not be liable for any delay in or failure of delivery caused by:
6.7.1 the Customer's failure to make the Location available;
6.7.2 the Customer's failure to prepare the Location as required for delivery of the Goods;
6.7.3 the Customer's failure to provide Novatech with adequate instructions for delivery or otherwise relating to the Goods;
6.7.4 Force Majeure.
6.8 If the Customer fails to accept delivery of the Goods Novatech shall store and insure the Goods pending delivery, and the Customer shall pay all reasonable storage and insurance charges.
6.9 If 20 Business Days following the due date for delivery or collection of the Goods, the Customer has not taken delivery of or collected them, Novatech may resell or otherwise dispose of the Goods without any obligation or liability to the Customer, except as provided for in clauses 6.9.1 and 6.9.2. Novatech shall:
6.9.1 deduct all reasonable storage charges and costs of resale; and
6.9.2 account to the Customer for any excess of the resale price over, or invoice the Customer for any shortfall of the resale price below, the Price paid by the Customer for the Goods.
Risk in the Goods shall pass to the Customer when the Goods are collected from Novatech by the applicable delivery courier.
8.1 Title to the Goods shall pass to the Customer once Novatech has received payment in full and cleared funds for the Goods.
8.2 Until title to the Goods has passed to the Customer, the Customer shall:
8.2.1 hold the Goods as bailee for Novatech;
8.2.2 store the Goods separately from all other material in the Customer's possession;
8.2.3 take all reasonable care of the Goods and keep them in the condition in which they were delivered;
8.2.4 insure the Goods from the date of delivery: (i) with a reputable insurer (ii) against all risks (iii) for an amount at least equal to their Price (iv) noting Novatech's interest on the policy;
8.2.5 ensure that the Goods are clearly identifiable as belonging to Novatech;
8.2.6 not remove or alter any mark on or packaging of the Goods;
8.2.7 inform Novatech immediately if it becomes subject to any of the events or circumstances set out in clauses 18.1.1 to 18.1.4 or 18.2.1 to 18.2.14; and
8.2.8 on reasonable notice permit Novatech to inspect the Goods during the Customer's normal business hours and provide Novatech with such information concerning the Goods as Novatech may request from time to time.
8.3 If, at any time before title to the Goods has passed to the Customer, the Customer informs Novatech, or Novatech reasonably believes, that the Customer has or is likely to become subject to any of the events specified in clauses 18.1.1 to 18.1.4 or 18.2.1 to 18.2.14, Novatech may:
8.3.1 require the Customer at the Customer's expense to re-deliver the Goods to Novatech; and
8.3.2 if the Customer fails to do so promptly, enter any premises where the Goods are stored and repossess them.
9.1 Novatech warrants that the Goods shall on delivery:
9.1.1 conform in all material respects to the Order and the Specification;
9.1.2 be free from material defects in design, material and workmanship; and
9.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979, provided that the delivery location is within the United Kingdom, unless otherwise agreed by Novatech in writing.
9.2 The Customer warrants that it has provided Novatech in writing with all relevant, full and accurate information as to the Customer's business and needs.
9.3 As the Customer's sole and exclusive remedy, Novatech shall, at its option, repair, replace, or refund the Price of any of the Goods that do not comply with clause 9.1, provided that the Customer:
9.3.1 serves a written notice on Novatech:
(a) within 2 Business Days of delivery, in the case of defects discoverable by a physical inspection; or
(b) in the case of latent defects, within one month from the date on which the Customer became aware (or should reasonably have become aware) of the defect;
9.3.2 provides Novatech with sufficient information as to the nature and extent of the defects and the uses to which the Goods had been put prior to the defect arising;
9.3.3 gives Novatech a reasonable opportunity to examine the defective Goods; and
9.3.4 returns the defective Goods to Novatech at the Customer's expense.
9.4 The provisions of these Conditions, including the warranties set out in clause 9.1, shall apply to any of the Goods that are repaired or replaced with effect from the date of delivery of the repaired or replaced Goods.
9.5 In addition to clause 9.3 the terms of the Competent Warranty and the Extended Warranty, where this has been purchased by the Customer as part of the Order, shall apply to the Goods subject to the Competent Warranty or the Extended Warranty terms set out in Appendix 1 and Appendix 2 respectively.
9.6 Novatech shall not be liable for any failure of the Goods to comply with clause 9.1 and the Competent Warranty and Extended Warranty shall not comply to any Goods:
9.6.1 where such failure arises by reason of wear and tear, wilful damage, negligence, or could be expected to arise in the normal course of use of the Goods;
9.6.2 to the extent caused by the Customer's failure to comply with Novatech's instructions in relation to the Goods, including any instructions on installation, operation, storage or maintenance;
9.6.3 to the extent caused by Novatech following any specification, instruction or requirement of or given by the Customer in relation to the Goods;
9.6.4 where the Customer modifies any Goods without Novatech's prior written consent or, having received such consent, not in accordance with Novatech's instructions; or
9.6.5 where the Customer uses any of the Goods after notifying Novatech that they do not comply with clause 9.1 or where the Customer has requested a repair under the Warranty or Extended Warranty.
9.7 Except as set out in this clause 9:
9.7.1 Novatech gives no warranties and makes no representations in relation to the Goods; and
9.7.2 shall have no liability for their failure to comply with the warranty in clause 9.1, and all warranties and conditions (including the conditions implied by ss 13-15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
10.1 Novatech may in its sole discretion, accept the cancellation of an Order or the return of Goods for reasons other than defect or damage, however Novatech are not obliged to.
10.2 If Novatech agree to accept the return of any such Goods or the Customer returns the Goods pursuant to clause 9 above, then:
10.2.1 an authorised return number (obtained from our business support department) must be clearly shown on the returned parcels. Please note that Novatech cannot accept liability for Goods returned without a returns number;
10.2.2 the Goods remain at the Customers risk in all respects until Novatech receive them. The Customer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in Novatech sole opinion, been caused by the Goods being inadequately packaged by the Customer;
10.2.3 (except where Goods are faulty/damaged or are part of an incorrect order) Novatech reserve the right to make a handling and restocking charge of 25% on such Goods;
10.2.4 if the Customer fails to make the Goods available for collection on the return date as agreed with Novatech, Novatech will charge an abortive collection fee. If upon examination by Novatech or our supplier, the returned Goods are found not to be defective, Novatech reserve the right to return the Goods to the Customer and charge an administration fee plus any related delivery costs.
10.3 Orders made by the Customer for Bespoke Goods cannot be cancelled or changed.
12.1 For the purposes of this clause 12 the expressions 'adequate procedures' and 'associated with' shall be construed in accordance with the Bribery Act 2010 and legislation or guidance published under it.
12.2 Each party shall comply with applicable Bribery Laws including ensuring that it has in place adequate procedures to prevent bribery and use all reasonable endeavours to ensure that:
12.2.1 all of its personnel;
12.2.2 all others associated with it; and
12.2.3 all of its subcontractors, involved in performing the Contract so comply.
12.3 Without limitation to clause 12.2, neither party shall make or receive any bribe (which term shall be construed in accordance with the Bribery Act 2010) or other improper payment or advantage or allow any such bribe or improper payment or advantage to be made or received on its behalf, either in the United Kingdom or elsewhere and shall implement and maintain adequate procedures to ensure that such bribes or improper payments or advantages are not made or received directly or indirectly on its behalf.
12.4 The Customer shall immediately notify Novatech as soon as it becomes aware of a breach or possible breach by the Customer of any of the requirements in this clause 12.
12.5 Any breach of this clause 12 by the Customer shall be deemed a material breach of the Contract that is not remediable and shall entitle Novatech to immediately terminate the Contract by notice under clause 18.1.1.
13.1 Novatech shall comply with the Modern Slavery Act 2015.
13.2 The Customer undertakes, warrants and represents that:
13.2.1 neither the Customer nor any of its officers, employees, agents or subcontractors has:
(a) committed an offence under the Modern Slavery Act 2015 (an MSA Offence); or
(b) been notified that it is subject to an investigation relating to an alleged MSA Offence or prosecution under the Modern Slavery Act 2015; or
(c) is aware of any circumstances within its supply chain that could give rise to an investigation relating to an alleged MSA Offence or prosecution under the Modern Slavery Act 2015;
13.2.2 it shall comply with the Modern Slavery Act 2015; and
13.2.3 it has implemented due diligence procedures to ensure compliance with the Modern Slavery Act 2015 in its business and supply chain, and those of its officers, employees, agents or subcontractors, which will be made available to Novatech on request at any time throughout the Contract .
13.3 The Customer shall notify Novatech immediately in writing if it becomes aware or has reason to believe that it, or any of its officers, employees, agents or subcontractors have breached or potentially breached any of the Customer's obligations under clause 13.2. Such notice to set out full details of the circumstances concerning the breach or potential breach of the Customer's obligations.
13.4 Any breach of clause 13.2 by the Customer shall be deemed a material breach of the Contract and shall entitle Novatech to terminate the Contract with immediate effect.
14.1 The Customer shall indemnify Novatech from and against any losses, damages, liability, costs (including legal fees) and expenses which Novatech may suffer or incur directly or indirectly from the Customer's breach of any of its obligations under the Contract.
14.2 The Customer shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom or such other country by agreement in writing with Novatech to cover its obligations under the Contract. On request, the Customer shall supply (so far as is reasonable) evidence of the maintenance of the insurance and all of its terms from time to time applicable.
15.1 The extent of the parties' liability under or in connection with the Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 15.
15.2 Subject to clauses 15.5 and 15.6, Novatech's total liability shall not exceed the Price of the Goods.
15.3 Subject to clauses 15.5 and 15.6, Novatech shall not be liable for consequential, indirect or special losses.
15.4 Subject to clauses 15.5 and 15.6, Novatech shall not be liable for any of the following (whether direct or indirect):
15.4.1 loss of profit;
15.4.2 loss of data;
15.4.3 loss of use;
15.4.4 loss of production;
15.4.5 loss of contract;
15.4.6 loss of opportunity;
15.4.7 loss of savings, discount or rebate (whether actual or anticipated);
15.4.8 harm to reputation or loss of goodwill.
15.5 The limitations of liability set out in clauses 15.2 to 15.4 shall not apply in respect of any indemnities given by the Customer under the Contract.
15.6 Notwithstanding any other provision of the Contract, the liability of the parties shall not be limited in any way in respect of the following:
15.6.1 death or personal injury caused by negligence;
15.6.2 fraud or fraudulent misrepresentation;
15.6.3 any other losses which cannot be excluded or limited by Applicable Law.
16.1 The Customer shall keep confidential all Confidential Information of Novatech and shall only use the same as required to perform the Contract. The provisions of this clause shall not apply to:
16.1.1 any information which was in the public domain at the date of the Contract;
16.1.2 any information which comes into the public domain subsequently other than as a consequence of any breach of the Contract or any related agreement;
16.1.3 any information which is independently developed by the Customer without using information supplied by Novatech; or
16.1.4 any disclosure required by law or a regulatory authority or otherwise by the provisions of the Contract.
16.2 This clause 16 shall remain in force for a period of two years after termination of the Contract.
16.3 The Customer shall not make any public announcement or disclose any information regarding the Contract, except to the extent required by law or regulatory authority.
Neither party shall have any liability under or be deemed to be in breach of the Contract for any delays or failures in performance of the Contract which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so. If the Force Majeure event continues for a continuous period of more than [number] days, either party may terminate the Contract by written notice to the other party.
18.1 Novatech may terminate the Contract or any other contract which it has with the Customer at any time by giving notice in writing to the Customer if:
18.1.1 the Customer commits a material breach of the Contract and such breach is not remediable;
18.1.2 the Customer commits a material breach of the Contract which is not remedied within 10 Business Days of receiving written notice of such breach;
18.1.3 the Customer has failed to pay any amount due under the Contract on the due date and such amount remains unpaid 30 days after the date that Novatech has given notification to the Customer that the payment is overdue; or
18.1.4 any consent, licence or authorisation held by the Customer is revoked or modified such that the Customer is no longer able to comply with its obligations under the Contract or receive any benefit to which it is entitled.
18.2 Novatech may terminate the Contract at any time by giving notice in writing to the Customer if the Customer:
18.2.1 stops carrying on all or a significant part of its business, or indicates in any way that it intends to do so;
18.2.2 is unable to pay its debts either within the meaning of section 123 of the Insolvency Act 1986 or if Novatech reasonably believes that to be the case;
18.2.3 becomes the subject of a company voluntary arrangement under the Insolvency Act 1986;
18.2.4 becomes subject to a moratorium under Part A1 of the Insolvency Act 1986;
18.2.5 becomes subject to a restructuring plan under Part 26A of the Companies Act 2006;
18.2.6 becomes subject to a scheme of arrangement under Part 26 of the Companies Act 2006;
18.2.7 has a receiver, manager, administrator or administrative receiver appointed over all or any part of its undertaking, assets or income;
18.2.8 has a resolution passed for its winding up;
18.2.9 has a petition presented to any court for its winding up or an application is made for an administration order, or any winding-up or administration order is made against it;
18.2.10 is subject to any procedure for the taking control of its goods that is not withdrawn or discharged within seven days of that procedure being commenced;
18.2.11 has a freezing order made against it;
18.2.12 is subject to any recovery or attempted recovery of items supplied to it by a Novatech retaining title to those items;
18.2.13 is subject to any events or circumstances analogous to those in clauses 18.2.1 to 18.2.12 in any jurisdiction; OR
18.2.14 takes any steps in anticipation of, or has no realistic prospect of avoiding, any of the events or procedures described in clauses 18.2.1 to 18.2.13 including giving notice for the convening of any meeting of creditors, issuing an application at court or filing any notice at court, receiving any demand for repayment of lending facilities, or passing any board resolution authorising any steps to be taken to enter into an insolvency process.
18.3 The right of Novatech to terminate the Contract pursuant to clause 18.2 shall not apply to the extent that the relevant procedure is entered into for the purpose of amalgamation, reconstruction or merger (where applicable) of the Customer where the amalgamated, reconstructed or merged entity agrees to adhere to the Contract.
18.4 If the Customer becomes aware that any event has occurred, or circumstances exist, which may entitle Novatech to terminate the Contract under this clause 18, it shall immediately notify Novatech in writing.
18.5 Termination or expiry of the Contract shall not affect any accrued rights and liabilities of Novatech at any time up to the date of termination.
19.1 Any notice given by a party under these Conditions shall:
19.1.1 be in writing and in English;
19.1.2 be signed by, or on behalf of, the party giving it (except for notices sent by email); and
19.1.3 be sent to the relevant party at the address set out in the Contract.
19.2 Notices may be given, and are deemed received:
19.2.1 by hand: on receipt of a signature at the time of delivery;
19.2.2 by Royal Mail Recorded Signed For post: at 9.00 am on the second Business Day after posting;
19.2.3 by Royal Mail International Signed post: at 9.00 am on the fourth Business Day after posting; and
19.2.4 by email on receipt of a delivery receipt email from the correct address.
19.3 Any change to the contact details of a party as set out in the Contract shall be notified to the other party in accordance with clause 19.1 and shall be effective:
19.3.1 on the date specified in the notice as being the date of such change; or
19.3.2 if no date is so specified, ten Business Days after the notice is deemed to be received.
19.4 This clause 19 does not apply to notices given in legal proceedings or arbitration.
The rights and remedies provided in the Contract for Novatech only are cumulative and not exclusive of any rights and remedies provided by law.
Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Customer's obligations only.
The Customer shall at the request of Novatech, and at the Customer's own cost, do all acts and execute all documents which are necessary to give full effect to the Contract.
23.1 The parties agree that the Contract constitutes the entire agreement between them and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter.
23.2 Each party acknowledges that it has not entered into the Contract in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in the Contract. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in the Contract.
23.3 Nothing in these Conditions purports to limit or exclude any liability for fraud.
No variation of the Contract shall be valid or effective unless it is in writing, refers to the Contract and these Conditions and is duly signed or executed by, or on behalf of, each party.
The Customer may not assign, subcontract or encumber any right or obligation under the Contract, in whole or in part, without Novatech's prior written consent, which it may withhold or delay at its absolute discretion.
26.1 Novatech shall be entitled to set-off under the Contract any liability which it has or any sums which it owes to the Customer under the Contract or under any other contract which Novatech has with the Customer.
26.2 The Customer shall pay all sums that it owes to Novatech under the Contract without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.
The parties are independent persons and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party's behalf.
The Customer recognises that any breach or threatened breach of the Contract may cause Novatech irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages available to Novatech, the Customer acknowledges and agrees that Novatech is entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
29.1 If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the Contract shall not be affected.
29.2 If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the provision or part-provision in question shall apply with the minimum such deletions or modifications as may be necessary to make the provision legal, valid and enforceable. In the event of such deletion or modification, the parties shall negotiate in good faith in order to agree the terms of a mutually acceptable alternative provision.
30.1 No failure, delay or omission by Novatech in exercising any right, power or remedy provided by law or under the Contract shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.
30.2 No single or partial exercise of any right, power or remedy provided by law or under the Contract by Novatech shall prevent any future exercise of it or the exercise of any other right, power or remedy by Novatech.
30.3 A waiver of any term, provision, condition or breach of the Contract by Novatech shall only be effective if given in writing and signed by Novatech, and then only in the instance and for the purpose for which it is given.
The Customer shall comply with Applicable Law and shall maintain such licences, authorisations and all other approvals, permits and authorities as are required from time to time to perform its obligations under or in connection with the Contract.
If there is a conflict between the terms contained in the Conditions and the terms of the Order, schedules, appendices or annexes to the Contract, the terms of the Conditions shall prevail to the extent of the conflict.
A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of the Contract.
The Contract and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).
a) Products returned to us as "faulty" will be assessed before any work is carried out for signs of transit or user damage. All returned goods are subject to a five (5) working day inspection/assessment period, which will begin at the point the goods are received by us. Repair/replacement times can be approximately thirty (30) calendar days should a return to manufacturer become necessary. Physical/User damage is not covered by warranty nor any warranty extensions.
b) There is the possibility of data loss during testing/repair. Before returning any item capable of storing data (including PCs & notebooks) please ensure that all data stored on it is backed up. It is solely the customer's responsibility to back up their data.
c) Should any equipment malfunction as a result of abnormal environmental factors (including mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all costs incurred by us in repairing such equipment and investigating the causes of the malfunction shall be payable by the consumer.
a) For the first six (6) months of the warranty, Novatech will arrange and cover the cost of the return of a faulty PC to our service centre and the subsequent return to the customer (UK mainland only).
b) After the first six (6) months of the warranty it is the Customer's responsibility to cover any costs involved in the return of a faulty PC to Novatech. Novatech will cover the cost of the subsequent return to the Customer. (UK mainland only).
c) During the three (3) years of the Warranty, Novatech will cover the cost of any parts and labour required during the repair of the PC due to component failure.
d) The Warranty will cover hardware faults due to component failure only, it will not cover software or damage caused by the Customer or any 3rd party.
e) Any component(s) assessed as faulty, will be replaced. If Novatech are unable to repair the PC by replacing individual components, and it has been six (6) or more months since the date of purchase, a proportionate refund may be offered.
f) The Warranty will only cover the original specifications of the PC. It will not cover any modifications made by the Customer, any 3rd party or any damage caused in doing so.
a) For the first six (6) months of the Warranty, Novatech will arrange and cover the cost of the return of a faulty Laptop to the Novatech service centre and the subsequent return to the Customer (UK mainland only).
b) After the first six (6) months of the Warranty it is the Customer's responsibility to cover any cost involved in the return of a faulty PC/ Laptop to Novatech, and Novatech will cover the cost of the return to the customer. (UK mainland only).
c) During year one (1) of the Warranty, Novatech will cover the cost of any parts and labour required during the repair of the PC due to component failure.
d) During year two (2) and three (3) of the Warranty, Novatech will cover the cost of any labour required in the repair of the Laptop due to component failure. The Customer will be responsible for any hardware costs during this period.
e) The Warranty will cover hardware faults due to component failure only, it will not cover software or damage caused by the Customer or any 3rd party.
f) Any component(s) assessed as faulty, will be replaced. If Novatech are unable to repair the Laptop by replacing individual components, and it has been six (6) or more months since the date of purchase, a proportionate refund may be offered.
g) Due to the portable nature of these products, Novatech would consider the life expectancy of a laptop to be three (3) years.
h) The Warranty will only cover the original specifications of the Laptop it will not cover any modifications made by the Customer, any 3rd party repairs or any damage caused in doing so.
i) This clause covers laptops only and not notebooks of the laptop battery which are dealt with below.
a) During the Extended Warranty Novatech will cover the cost of any labour and hardware required in the repair of the Laptop due to component failure.
b) The Extended Warranty will cover the cost of any labour and hardware required in the repair of the PC due to component failure only, it will not cover software or damage caused by the Customer or any 3rd party.
c) The Extended Warranty will only cover the original specifications of the PC it will not cover any modifications made by the Customer, any 3rd party repairs or any damage caused in doing so.
As part of the Standard PC Warranty or the Extended PC Warranty the Customer may purchase the onsite element.
With the onsite element of the Warranty the same process should be followed to report a hardware failure as stated elsewhere in these terms. Novatech will at their sole discretion determine if the PC can be repaired: i) by using a replacement part; or ii) by a service visit to the Customer.
If Novatech determine that an onsite service visit is required to repair the PC, the onsite visit will be scheduled with the Customer for the next working day where possible, during normal working hours between 8.30am and 5pm each day excluding Saturdays, Sundays and public holidays in the United Kingdom. All timeframes are indicative only and are subject to the availability of spare parts.
At Novatechs discretion, the onsite warranty provision may be provided by a third party. All services will be provided with reasonable skill and care.
The onsite element is only available at the Customer's business premises or home, where the PC was delivered and is registered with Novatech within the United Kingdom mainland (excluding Northern Ireland and all UK Islands). Any other support locations other than the delivery address must be agreed in writing by a director of Novatech.
a) upon reasonable notice, provide us with full and safe access to the Equipment for the purposes of these Terms;
b) provide adequate working space around the Equipment for the use of our personnel;
c) have a representative present at the Location when we provide on site warranty Services;
d) ensure that all manufacturer's labels (such as serial numbers) are in place, accessible and legible;